Archives for News and Blog

Glasgow Queen Street Station Update – June 2020

Work on the redevelopment of Glasgow Queen Street station was paused the week commencing the 23 March 2020. This was in line with Scottish Government guidance on the closure of all non-essential construction sites in response to the Coronavirus (COVID-19) outbreak. I am contacting you today to advise that the site has reopened this morning, Monday 1 June, for two weeks only to allow essential work to the public areas outside Queen Street. This is to ensure safe, physical distancing measures can be put in place for those accessing the station when we ease out of lockdown and passenger flow starts to
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Active Travel: Stirling Area Access Panel Have Their Say

The following is an article about Active Travel by Robert Dick, chair of Stirling Area Access Panel, who work to improve physical access and wider social inclusion in Stirling and the surrounding area: “It was very interesting to read about the Scottish Government’s ‘£10 million to support pop-up active travel infrastructure’ in last month’s Disability Equality News – Issue 29.   Since 2014, Stirling Area Access Panel has been involved with Active Travel Projects in Stirlingshire and more recently under the umbrella term of ‘Walk, Cycle, Live Stirling’.  All these projects are primarily funded by Sustrans and implemented by the
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Transport Transition Plan

New guidance for passengers and operators in Scotland has been produced to help prepare for the lifting of some lockdown restrictions. The new travel guidance is published as part of the Transport Transition Plan. It follows the publication of a detailed route map by the Scottish Government regarding next steps: COVID-19: Scotland’s route map for transitioning through and out of the crisis. The guidance advises passengers about when and how to safely access public transport through good hand hygiene, respecting physical distancing, using face coverings and avoiding busier times.   The plan is clear that continuing to work from home should be
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Thistle Assistance Webinar, Monday 11 May

In partnership with The South East of Scotland Transport Partnership (SEStran), we hosted a webinar about the Thistle Assistance Card and App, an initiative to help disabled people feel safer and more comfortable when using public transport. View the webinar:
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£10 million to support pop-up active travel infrastructure

To better enable physical distancing, the Scottish Government will fully fund a new infrastructure programme for pop-up walking and cycling routes or temporary improvements to existing routes. This will be supported by a package of guidance and support to local authorities from Transport Scotland and Sustrans Scotland for improvements such as widened pavements and cycle lanes. Across the world, cities have seen increased rates of cycling as the number of car journeys have declined due to COVID restrictions – and many cities have responded to this by reallocating road space to better enable this shift and make it safer for
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COVID-19: Social Distancing as a Wheelie

What is two metres? The height of a human who is six feet and six inches, the total length of a buffalo or cow or the approximate width of three wheelchairs side by side. You choose which image to keep in your mind. As a wheelie trying to maintain social distancing during my once a day exercise or when connecting during essential journeys, I am finding it difficult and frustrating trying to maintain a two metre distance from others.  Let’s start from home. We all know the good old saying “there’s no place like home” though I would suggest for
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COVID-19: Bus pass production suspended

Due to COVID-19 and the current travel restrictions in place, the card production bureau who produce the National Entitlement Cards (bus passes) closed on Friday 27 March until further notice. This means that no new or replacement cards will be issued from this date and until the production bureau reopens. The UK and Scottish Government advice is for people to stay at home and not travel unnecessarily, however Transport Scotland understand that some people may have essential travel requirements and have therefore made temporary provisions with the bus industry, where someone has an essential need to travel but has been
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COVID-19: LNER – Support for our Suppliers and Communities

Further to our updates over the past few weeks, we wanted to highlight some of the work we are doing to support our local suppliers and communities during this difficult time, alongside our continued running of train services to keep fellow key workers on the move. Thanking key transport workers Last Friday LNER, alongside the whole rail industry joined together to highlight the role of our people in keeping fellow key workers moving safely at this challenging time. You may have seen #RailwayFamily posts on social media, including a video we created thanking our customers for undertaking essential travel only, fellow key workers including
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Impact of COVID-19 on the Blue Badge Scheme

The COVID-19 pandemic has brought significant challenges for people trying to apply for and renew their Blue Badges, and Local Authorities trying to provide and enforce their Blue Badge schemes. A Blue Badge allows people with disabilities to park closer to their destination. Transport Scotland recognises that the Scheme helps ensure disabled people’s continued independent access to essential food and health and social care services, and that in the coming months this will remain the case. Actions by Transport Scotland To help provide certainty for Local Authorities for the service changes they are having to make, Transport Scotland, UK Department
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COVID 19: Rail Network Guidance for Customer Information Activities and Passenger Assistance

Individual staff members carrying out customer information activities should maintain social distancing where it is reasonable and practicable to do so. General assistance to customer should be provided as follows: Be supportive and communicate clearly with customers so that they understand the reason for your actions. Wherever possible maintain the recommended 2 metre social distance between yourself and customers until it is absolutely necessary to move closer – keep periods of close proximity working to an absolute minimum. When providing direct assistance attempt to keep as much separation as possible between you and the person you are assisting, for example
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