Welcome to the Accessible Travel Hub!

Hosted by Disability Equality Scotland, the Accessible Travel Hub is a place for you to find information, articles and guidance about accessible travel in Scotland.

The Hub launched alongside the Accessible Travel Framework, a ten-year plan launched by Transport Scotland to improve travel access for disabled people.

Hate Crime Charter

Disability Equality Scotland is working with transport providers and partners to launch a national Hate Crime Charter, which aims to encourage transport providers, members of the public and other services to support a zero-tolerance approach to hate crime.

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COVID-19: Changes to Public Transport

Scotland is now beyond Level 0.  It remains a legal requirement to wear a face covering in a range of settings, unless an exemption applies.

Face Coverings are still mandatory on public transport.  This includes train, bus, tram, and subway settings, plus all stations.  Face coverings are also required on ferries (unless the ferry is large enough for physical distancing to be practiced at all times), airline services and airports and in taxis and private hire vehicles.

Face coverings play a role in preventing the transmission of COVID-19, however not everyone can wear a face covering.  There are reasons an individual may require a face covering exemption card and a full list can be read on the Scottish Government website.

People who are exempt should not be made to wear a face covering or denied access to places where face coverings are required.  You do not need to prove to anyone that you are exempt, but if it would make you feel more confident in public, you can show an exemption card.  Find out more at www.exempt.scot where you can download a card.

Alternatively a Thistle Assistance card or App is another way to let transport staff know you are exempt.  You can find out more at www.thistleassistance.com/travel-safety

The Transport Scotland website features information and guidance on the latest travel advice. Visit Traveline Scotland or check with your provider for the latest information on services.

Share Your Experiences

Whether you work for a transport provider who has recently changed your passenger assistance service or a member of the public who has faced challenges accessing transport, we want to hear from you.

Mode of Transport

Click on a mode of transport to find out more information about the accessibility and passenger assistance offered by transport providers across Scotland!