Archives for News and Blog

COVID-19: Bus pass production suspended

Due to COVID-19 and the current travel restrictions in place, the card production bureau who produce the National Entitlement Cards (bus passes) closed on Friday 27 March until further notice. This means that no new or replacement cards will be issued from this date and until the production bureau reopens. The UK and Scottish Government advice is for people to stay at home and not travel unnecessarily, however Transport Scotland understand that some people may have essential travel requirements and have therefore made temporary provisions with the bus industry, where someone has an essential need to travel but has been
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COVID-19: LNER – Support for our Suppliers and Communities

Further to our updates over the past few weeks, we wanted to highlight some of the work we are doing to support our local suppliers and communities during this difficult time, alongside our continued running of train services to keep fellow key workers on the move. Thanking key transport workers Last Friday LNER, alongside the whole rail industry joined together to highlight the role of our people in keeping fellow key workers moving safely at this challenging time. You may have seen #RailwayFamily posts on social media, including a video we created thanking our customers for undertaking essential travel only, fellow key workers including
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Impact of COVID-19 on the Blue Badge Scheme

The COVID-19 pandemic has brought significant challenges for people trying to apply for and renew their Blue Badges, and Local Authorities trying to provide and enforce their Blue Badge schemes. A Blue Badge allows people with disabilities to park closer to their destination. Transport Scotland recognises that the Scheme helps ensure disabled people’s continued independent access to essential food and health and social care services, and that in the coming months this will remain the case. Actions by Transport Scotland To help provide certainty for Local Authorities for the service changes they are having to make, Transport Scotland, UK Department
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COVID 19: Rail Network Guidance for Customer Information Activities and Passenger Assistance

Individual staff members carrying out customer information activities should maintain social distancing where it is reasonable and practicable to do so. General assistance to customer should be provided as follows: Be supportive and communicate clearly with customers so that they understand the reason for your actions. Wherever possible maintain the recommended 2 metre social distance between yourself and customers until it is absolutely necessary to move closer – keep periods of close proximity working to an absolute minimum. When providing direct assistance attempt to keep as much separation as possible between you and the person you are assisting, for example
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COVID-19: ScotRail Customer Notice – Do not travel unless your journey is absolutely essential.

ScotRail is providing an emergency rail service as part of the national effort to deal with the current coronavirus (COVID-19) pandemic.  As part of an industry-wide response, ScotRail are running a reduced service for essential journeys, for key workers such as NHS staff, emergency workers and carers. The government has made it clear that public transport is for essential use only, so that key workers and our staff can practise social distancing and be safe on their journeys. If you are not one of these workers and your journey is not essential, please do not travel. on Monday 6 April. ScotRail will launch a
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Survey: Thistle Assistance Card and App

Thistle Assistance is an initiative to help people feel safer and more comfortable when using public transport. The Thistle Assistance card and app are recognised by many public transport operators across Scotland, from buses and trains to planes and ferries. Simply show the personalised card or app to their staff and they will understand what additional assistance you require. A survey has been launched to gather your thoughts and opinions on Thistle Assistance.  Complete the survey: www.surveymonkey.co.uk/r/ThistleAssistance Please respond by: 30 April 2020
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COVID-19 Restricts Public Transport

As the coronavirus continues to spread, governments have restricted travel and there has been reduced services on trains, buses and planes. The Scottish Government has been clear in advising that only essential travel should be undertaken at this time. This applies whether you are using public transport or walking, cycling or driving. Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk. Limited public transport services
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COVID-19: ScotRail reduced rail timetable comes into effect

A revised timetable will be introduced from Monday, 23 March as everyone across Scotland’s Railway works flat out to provide transport for people delivering essential services. With the unprecedented global crisis, staff availability in ScotRail and Network Rail Scotland has been affected, as well as customer demand, making changes to the timetable necessary. The timetable that will operate for customers represents significant change from the normal daily timetable, with a specific focus to deliver an effective public transport service for key workers. Reducing the number of trains in service creates opportunities for additional cleaning activities on trains, and in depots,
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Queen Street Station Redevelopment Update – March 2020

I wanted to advise you on changes taking place to the station layout at the start of next week, as part of the redevelopment of Glasgow Queen Street station. From Monday 23rd until 30th March, the existing entrance at Dundas Street and also access from the High Level gateline to Platform 8 will close to allow works to be carried out in this area of the station. During this time, access from the High Level to Platform 8 will be via Platform 2, where it formerly was prior to the introduction of the new gateline – access also remains via the lift on Platform
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Event: Scotland Walking Summit 2020

The Living Streets Scotland Walking Summit, now in its third year, brings together leaders, practitioners and grassroots campaigners to inspire and shape action to create streets, towns and cities that are fit for walking and accessible to all members of the community. Inclusive streets: Breaking down the barriers Join us for discussion about who streets are for, how they are managed and overcoming the challenges. This one-day summit will focus on the opportunities for towns and cities in Scotland to improve their competitiveness by prioritising walking and highlight how accessible streets benefit everyone. Organised by Living Streets Scotland, part of
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