Archives for News and Blog

Blog: Aberdeen International Airport

At Aberdeen International Airport we want to ensure that our customers have equal access to services and to the opportunities that air travel brings. All passengers should have the confidence to fly and we want to remove barriers for people with reduced mobility and those with additional needs, including those that are not visible. We aim to provide assistance that is appropriate to the needs of the individual passenger and treat all with respect and dignity.  We can offer a familiarisation tour of the airport prior to the day of travel if anyone is unsure or apprehensive about the airport
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News: Queen Street Station Redevelopment Update

Kim McGuire of Network Rail provides an update on the Queen Street Station Redevelopment work. Following on from previous updates on the exciting redevelopment of Glasgow Queen Street station, I wanted to advise you on the successful completion of work to extend platforms 2 and 3. As part of the £120 million project to redevelop Scotland’s third-busiest station, platforms 2 and 3 were closed on June 30 to allow Network Rail to safely undertake a four-week programme to extend both platforms by 26 metres. The completion of this element also marks a key milestone, as the platform extensions are critical
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Mobility and Access Committee for Scotland (MACS) Publish Annual Report 2018-19

The Mobility and Access Committee for Scotland (MACS) was established in 2002 and is an advisory non departmental public body. The Convener and Members are appointed by the Minister for Transport and the Islands. MACS was formally constituted under section 72 of the Transport (Scotland) Act 2001. Prior to this advice was provided by the Disabled Persons Transport Advisory Committee (DPTAC) on a UK wide basis and there was no equivalent Scottish body. The role of MACS is set out in the Act as being to: consider matters about the needs of disabled persons in connection with transport that the committee think
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Serco NorthLink Ferries introduces ‘gold standard’ of accessible toilets

Company is first UK ferry operator to invest in fully-equipped Changing Places toilets Passengers with complex disabilities and their carers can now use specially designed ‘Changing Places’ toilets aboard two of Serco NorthLink’s ferries. The move is a result of a partnership with the organisation PAMIS (Promoting A More Inclusive Society) which campaigns for these facilities, and has been supported by Transport Scotland. Changing Places toilets are in addition to standard accessible toilets. Research highlights that 230,000 people in the UK need such special assistance and facilities. Users include people with profound and multiple learning disabilities and people with a
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Tactile Paving Questionnaire

The Department for Transport is considering changes to the guidance document on the ‘Use of Tactile Paving Surfaces’. Tactile paving surfaces can be used to convey important information to visually impaired pedestrians about their environment, for example, hazard warning, directional guidance, or the presence of an amenity. 📢 To have your say, complete the survey online: www.smartsurvey.co.uk/s/BGRE5/
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Warm ‘Welcome’ on NorthLink Ferries with accessibility app

Company is first Scottish transport operator to introduce pioneering support service Serco NorthLink Ferries has partnered with one of Scotland’s digital start-ups to improve journeys for customers who require additional support. The ‘Welcome’ app by Neatebox helps to overcome hurdles for passengers with specific accessibility requirements. The free app allows users to indicate the areas they need customer service to be aware of and the specific assistance they require. Service providers are notified of the visit request and receive an overview of the users condition and top tips to aid their interaction with the customer. Gavin Neate, founder and Chief
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Scotland’s Accessible Travel Framework: Delivery Plan for 2019-2020

Transport Scotland has published the first Annual Delivery Plan for Scotland’s Accessible Travel Framework. This outlines the next steps and 8 priority areas for 2019/20 – co-produced with representative bodies which form the Scottish Transport Accessibility Steering Group. Read the Delivery Plan for 2019-2020
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Make Scotland’s Transportation System Affordable and Accountable, Says Commission

Scotland’s public transport must be more affordable and accountable to help loosen the grip of poverty, according to a new report published today (Thursday) by the Poverty and Inequality Commission. People on low incomes are more likely to use public transport, but the cost can put significant pressures on household budgets and poor transport services can leave people isolated and cut off from where they need to go. The Commission heard examples from people with lived experience of poverty where lack of affordable, accessible and reliable transport restricted their ability to access jobs and healthcare. These issues are particularly severe
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Update on Queen Street station redevelopment works

In mid-May we moved hoardings located on the concourse end of platform 2 (at the West George Street side of the station) a further four metres into the concourse area to allow the safe installation of new buffers to platforms 2 and 3 in advance of works to extend both platforms. With this work now complete, the hoardings have moved back to their previous position. From the 17th to 30th June, the team will be working at the front of platforms 2 and 3 to uncover space beneath the concourse to enable 26 metre extensions to both platforms. This will enable longer carriage
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News: Ground-breaking new app for deaf customers on Scotland’s Railway

ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry. InterpreterNow is a service that delivers immediate access to online interpreting for deaf BSL users, enabling deaf and hearing people to communicate with each-other. The service is available via a simple and straight forward app that can be used on both ScotRail staff and customer smartphones. The pioneering app, launched today (Thursday 30 May), is designed to allow ScotRail to aid deaf customers in any part of their journey, from information on trains during time
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