Archives for News and Blog

Blog: Transport Scotland

Karen Armstrong, Team Leader of Accessible Travel Policy at Transport Scotland, showcases a year in the life of the Accessible Travel Team. I joined the team in April 2018 and what a year it has been. On joining the team, I was astounded at the wide range of priorities we had responsibility for, however our core objectives cover 3 main areas: The Accessible Travel Framework. Providing Secretariat for the Mobility and Access Committee for Scotland (MACS); and Blue Badge Policy. To say this has been a busy year for everyone is an understatement and a lot has been achieved by
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Blog: ScotRail

Andrew Marshall-Roberts, the Access and Inclusion Manager at ScotRail, provides an overview of what the train operator is doing to assist disabled customers. Train travel can be very stressful, especially if you’re worried about accessibility, assistance or just receiving the right kind of support. At ScotRail we push for making sure that travel is as accessible and stress-free as possible. To achieve this, we’re planning to cut down our minimum two-hour pre-booking window to one hour before the end of next year. Although it is currently the lowest booking time in the country, we know that some journeys are unexpected,
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Blog: NorthLink Ferries

Serco NorthLink Ferries has partnered with one of Scotland’s digital start-ups to improve journeys for customers who require additional support. The ‘Welcome’ app by Neatebox helps to overcome hurdles for passengers with specific accessibility requirements.  The free app allows users to indicate the areas they need customer service to be aware of and the specific assistance they require. Service providers are notified of the visit request and receive an overview of the users condition and top tips to aid their interaction with the customer.  Gavin Neate, founder and Chief Executive of Neatebox, said: “Our app helps disabled people to receive
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Blog: Lothian Buses

We are proud of how accessible our buses are for everyone and we invest in training for our driving team, in how to deliver an excellent customer experience. All our vehicles comply fully with the Public Services Vehicles Accessibility Regulations 2000 (PSVAR), which in terms of the provision of a dedicated wheelchair space, requires that the length for the space should be a minimum of 1300mm. Our new Enviro400XLB vehicles have increased capacity and are specifically designed to provide wider accessibility for our customers with mobility impairments. The 100 seat buses have a dedicated wheelchair space which is 397mm larger
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Blog: I Am Me Scotland

Hello, my name is Kieran, I am 21 years old and I work for a charity called I Am Me Scotland, which raises awareness of Disability Hate Crime. I live in Bridge of Weir which is a rural town.  I think the public transport here is quite poor, like in many rural areas. There is no direct transport to Paisley, the main town in Renfrewshire which is where I work. There is also no train station, only bus services and in the past couple of years the main bus operator has reduced the service and made changes to the operations
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Blog: Guide Dogs Scotland

Charity Guide Dogs is well known for its iconic guide dog service, but the charity has recently increased their staff to support the growth of My Guide. My Guide is a free service that enables people with sight loss to get out of their homes and into the community. Guide Dogs trains volunteers in how to guide, and pairs them up with someone with sight loss, allowing them to overcome challenges presented by unfamiliar places, crowded areas or public transport, to enjoy exploring their surroundings and ultimately become more independent. In addition to sighted guides (Arbroath, Livingston, Ayrshire, Glasgow, Lanarkshire,
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Blog: First Glasgow

Senior staff at First Glasgow’s Dumbarton depot were delighted to assist West Dunbartonshire Council with their request to help them with a special 3-year-old girl named Rachel. Rachel is partially blind and had some serious confidence issues regarding using Public Transport. Rachel would get very upset and stressed when a bus would approach, and she would refuse to board. Her parents’ main concern was that she was about to start nursery after the Summer holidays, and she would miss out on day trips with her friends due to her condition. Initially, when the team met Rachel, she still had the
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Blog: Edinburgh Airport

The service Edinburgh Airport provides to passengers with reduced mobility (PRM) and disabilities has been rated ‘Very Good’ for the second year in a row. Industry regulator, the Civil Aviation Authority, awarded Scotland’s busiest airport with the highest possible rating as more than 95,000 passengers requested assistance last year. The airport’s Changing Places facility for passengers with additional needs has also opened. The spacious room includes an electronic hoist, an adjustable sink, an adjustable bed and a toilet, a non-slip floor and privacy screens. Located in departures in the terminal expansion, the Changing Places facility will benefit passengers who have
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Blog: CalMac Ferries

We are really pleased to be working with the National Autistic Society’s Largs branch on a project funded through the Ferry Accessibility Fund. The project aims to help create autism friendly travel experiences onboard our ferries and will be achieved by: Implementing story boards for both our major and minor fleet, which will prepare individuals for ferry travel Providing bags on board vessels with sensory toys and ear defenders to reduce sensory overload Supplying staff with information packs to assist them in supporting neurodiverse individuals We are hopeful this will be rolled out by the end of the year. Following
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Blog: Aberdeen International Airport

At Aberdeen International Airport we want to ensure that our customers have equal access to services and to the opportunities that air travel brings. All passengers should have the confidence to fly and we want to remove barriers for people with reduced mobility and those with additional needs, including those that are not visible. We aim to provide assistance that is appropriate to the needs of the individual passenger and treat all with respect and dignity.  We can offer a familiarisation tour of the airport prior to the day of travel if anyone is unsure or apprehensive about the airport
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