Blog: Edinburgh Airport

Edinburgh Airport special assistance deskThe service Edinburgh Airport provides to passengers with reduced mobility (PRM) and disabilities has been rated ‘Very Good’ for the second year in a row.

Industry regulator, the Civil Aviation Authority, awarded Scotland’s busiest airport with the highest possible rating as more than 95,000 passengers requested assistance last year.

The airport’s Changing Places facility for passengers with additional needs has also opened. The spacious room includes an electronic hoist, an adjustable sink, an adjustable bed and a toilet, a non-slip floor and privacy screens.

Located in departures in the terminal expansion, the Changing Places facility will benefit passengers who have physical disabilities and require additional assistance when using toilet facilities.

It’s the latest addition to the airport’s special assistance offering, which includes the Welcome by Neatebox app, SignLive, WheelAIR wheelchairs and the FetchyFox app for food and drink purchases.

For more information on the PRM and Special Assistance service, contact: