You may be aware that under our Beyond Accessibility programme, we are delivering a series of improvements throughout the entire journey for our customers who need additional assistance.

We want to be able to take our service to a new level, supporting the principles of focussing on Accessibility and at the same time ensuring the journey process for customers with different types of disabilities, is as easy and simple as possible.

Therefore we have partnered with Ethos Farm, who are an innovative company focussed on improving service, with experience in the field of disability. They will gather feedback from key stakeholders including charities, customers and colleagues to compile a shortlist of activities that could support our customers and help us to differentiate our service.

We would therefore be grateful for your help in completing this short survey by 7 April. Your identity will be confidential and please feel free to leave any fields blank. Once all the information is compiled, we will aim to develop key recommendations or an innovative product that will improve the customer journey for customers with additional needs.

Please click on the link below to access the questionnaire and simply hit send to submit to us.  Importantly the questionnaire asks for your ideas on how we can improve our customer experience. So think big, think digital, be creative and help us to become the best Accessible airline. Nothing is off limits and we welcome all feedback and ideas,. We won’t be able to develop all ideas but we will develop a shortlist and feedback to you.

Survey Link https://myethos.typeform.com/to/kVJte7

We’re really excited to start this piece of work and we hope it provides you with the opportunity to contribute to real, tangible, innovative change for our customers.

Thank you so much for taking part