Scotrail have hosted Rail Awareness Open Days in Aberdeen, Glasgow Queen Street, Glasgow Central, Dundee and Edinburgh Waverley and proved popular with disabled people, elderly and those with other mobility impairments including charities.
Rail Awareness Open Day is an information event to promote what we do to existing and potential rail users with reduced mobility or simply those who need assistance with their journeys. It provides a learning opportunity to those with reduced mobility on the level of service available and the support they can receive from ScotRail when planning and undertaking their journey by train. It is important that we listen to and engage with customers with specific needs to get a better understanding of how best we can assist them and build their confidence when travelling with us. We want more people with reduced mobility to be using the railway and see trains as their preferred mode of transport but want to make sure that the customers know what we can and what we cannot provide thereby managing their expectations too. The event is open to all – including parents with young disabled children, older people with disabilities, elderly customers, carers and companions of people with reduced mobility.
There are two events coming up:
Perth station, Monday 28 August, 12noon – 1.45pm (Platform 5)
Stirling station, Tuesday 5 September 10.30am – 12noon
On the day, the attendees will try a train as well which is why we need to host it where enough dwell time allows for trying the train.
To register for these events is simple, you can email Equality.Advisory@scotrail.co.uk giving your name, address, telephone and say if they are attending as an individual or whatever organisation you represent.