The following information provides an overview of the various accessibility measures that are in place for disabled passengers on CalMac and Serco NorthLink Ferries.
The travelling public can view information on the help available to passengers by visiting the CalMac website.
Passengers can check in advance the facilities that are available at each port by visiting this webpage.
Information about the facilities currently available on CalMac‘s fleet and can be viewed here.
Please note that CalMac are in the process of updating this information and so the information on the website will continually be updated.
Serco NorthLink Ferries
Serco NorthLink Ferries (SNF) has developed an Accessibility Information System (AIS) for each of the ports in which they operate. The AIS can be viewed on the Serco NorthLink Ferries website.
Their Accessibility policy with more details can be found here.
British Sign Language users can contact SNF via an interpreter provided by Sign Solutions. This system allows customers to video call an interpreter who will in turn phone SNF’s customer service team. This service can be found here.
Information on accessible cabins for disabled passengers can be found here.
SNF have the “Recite Me” function available on their website, which reads the content of all documents on their website aloud when activated. All documents can be found here.
Earlier this year, SNF published their accessible travel guide and copies were sent to the Mobility and Access Committee for Scotland (MACS). This can be accessed via the following link.
They have also published a Passenger Welfare Guide.
Passengers are able to take a virtual tour of SNF vessels using this link.