Archives for Train Operating Company (TOC)

Mystery Shoppers Wanted!

Help make rail travel more accessible for all travellers ScotRail has commissioned BDRC Continental to explore the experiences of assisted travel customers through a mystery shopper project. This is an incredibly important piece of work to help focus ScotRail’s attention on what needs to be improved for assisted travel customers, and so we want to incorporate as many of your thoughts, feelings and experiences on ScotRail’s service into the project as possible. Therefore, they would like to invite willing members to become mystery shoppers. What do you need to do? Mystery shoppers are just like customers, but willing to describe
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