Surveys

National Baseline Results, May 2017 

 Disability Equality Scotland developed a national survey around the key outcomes in Going Further to gather a picture of disabled peoples’ views on specific aspects of public transport.  The aim was that this would be a baseline survey against which to track progress in line with the lifetime of the Accessible Travel Framework. 

The survey received 200 responses from disabled passengers.  In addition, 44 transport providers gave their views on accessible travel.   

Some key findings from this research included: 

  • The importance of access to public transport was clear, with 72% of disabled travellers said that they relied on public transport to help maintain some independence.  
  • The most common form of transport used by disabled people was the bus (63%) followed by the train (50%).   
  • Over a quarter of respondents (28%, 52 respondents) said they did not use private taxis as a regular mode of transport because they were not wheelchair accessible.  
  • The most common types of journeys were for medical appointments (53%, 99 respondents) 
  • However, disabled people did experience difficulties when travelling on public transport, including the frequency of the services, the infrastructure between home and stop or station and difficulties physically accessing the transport.  
  • The biggest barrier when travelling on public transport was the accessibility of the mode of transport (49%, 84 respondents) 
  • Overall, 40% of disabled passengers said they were satisfied with the accessibility of public transport provision in their area.  This contrasted with transport providers who were overall very satisfied their service met the needs of disabled travellers. 
  • We asked whether there had been any improvements in transport services in the previous six months; 17% said they had noticed improvements; some relating to the attitude of staff, or the introduction of accessibility features like audio announcements. 
  • We asked disabled passengers and transport providers how disabled people could best be involved in the design and development of accessible travel.  Disabled people suggested one way for transport providers to understand their needs was to accompany them on a journey, and providers had also made this suggestion in their survey responses.   
  • Overall, disabled people just wanted the chance for genuine discussion and consultation with transport providers about their needs and experiences of travelling on the existing services.  

Transport Information Survey

In May 2017, Disability Equality Scotland conducted a national survey on behalf of Transport Scotland.  This was a baseline survey to allow us to gather information about disabled peoples’ experiences of travelling on public transport.  The survey gave us lots of useful information, and some that we want to find out more about.

One of the key topics was access to transport information.

As a disabled person travelling on public transport, information is crucial to make you feel confident and safe to travel independently.  This information has to be available in an accessible way to be useful to disabled people.  This could include accessible timetables, accessible announcements and staff available to assist.

We have designed a short survey about access to transport information.  This short survey looks at disabled peoples’ experiences of travelling on public transport and the information that is available to assist independent travel. Feedback from this survey will be passed directly to Transport Scotland, although your personal details will remain confidential and anonymous.

To take part in the survey, please click the following link: https://www.surveymonkey.co.uk/r/F23BXFY

Please share the survey with your networks. This survey will close on Friday 16 March.

If you have any questions or have difficulty accessing the survey, please do not hesitate to contact me.

Transport in Rural Areas Survey

Disability Equality Scotland is working with Transport Scotland to undertake research into Accessible Travel.  In May 2017, we circulated a national baseline survey about disabled peoples’ experiences of travelling on public transport.  This helped to identify some of the key issues for disabled people, which we would now like to explore in more detail.

One of the key topics was transport in rural areas.  Transport in rural areas can be a lifeline for many people.  However, the frequency and cost of the transport service can also be a barrier for some.

We have designed a short survey about transport issues in rural areas.  Feedback from this survey will be passed directly to Transport Scotland, although your personal details will remain confidential and anonymous.

The survey is aimed at disabled people who live or work in rural areas. If this is not you, please pass this survey on to others who might like to respond.

Complete the survey here https://www.surveymonkey.co.uk/r/5GFRJDS

The survey will be open until 28 Febuary 2018.

There will also be a follow up event taking place in early February to which we will invite disabled people and transport providers to discuss the findings from this survey.  The location is still to be decided, but could be either Aberdeen or Stirling.  The survey will ask for your contact details if you would like to find out more, or register a place.

Thanks in advance

Emma Scott, Equality Projects Manager

Connectivity Survey

In May 2017, Scottish Disability Equality Forum conducted a national survey on behalf of Transport Scotland.  This was a baseline survey to allow us to gather information about disabled peoples’ experiences of travelling on public transport.  The survey gave us lots of useful information, and some that we want to find out more about.

As part of our ongoing work with Transport Scotland we are undertaking further research. Here is a short survey about Connectivity.  Connectivity is about your experience of changing between different types of transport.  It also includes journey planning and the timetabling of services so that people can meet a connection.

This survey is intended to find out more about these specific issues and feedback from this survey will be passed directly to Transport Scotland.

We would like this to be completed by as many disabled people as possible, so please share it round friends, families and networks.  This survey will build on the information from the initial baseline survey and add to our knowledge over the lifetime of the Accessible Travel Framework.

Complete the survey by clicking the following link: https://www.surveymonkey.co.uk/r/NH7CYGQ

The survey will be open until October 31 2017.

We’re here to help so you can contact Emma Scott at the Scottish Disability Equality Forum on 01259 272064 or at emma@disabilityequality.scot

Alternatively, contact accessibletravel@transport.gov.scotif you have any questions or want to get in touch.