With effect from 1 April 2019, ScotRail has reduced the advance booking period for passenger assist bookings from three hours to two hours (for any ScotRail services). The advance notification period for journeys involving other train operators remains unchanged as present.
ScotRail is dedicated to assisting disabled customers and customers with reduced mobility, including the elderly or others who require assistance to help them travel on the railway. We are committed to always doing our best to help customers who need assistance at stations and on train. If you want to know more about our commitment to supporting disabled customers, look at our Assisted Travel section on our website.