News: Queen Street Station Redevelopment – Update

Following on from the last update on the successful completion of extensions to platforms 2 and 3 at Glasgow Queen Street station,  we will shortly begin work to extend platforms 4 and 5.

As part of the £120m project to transform Scotland’s third busiest-station, extending platforms 4 and 5 by 26 metres enables longer electric trains of up to eight carriages to use the station.

From 1st to 16th September, ahead of the platform extensions, a small island worksite area will be cordoned off within the concourse to the buffer end of platforms 4 and 5, as we undertake preparatory work.

This activity will temporarily remove the use of the wide-aisle access gates within the new gateline.   During this time, assisted access will instead be available through the vehicle access gates to the buffer end of platforms 2 and 6.

From 16th September – 13th October, platforms 4 and 5 will be out of use as our engineers focus on completing the platform extensions, realigning overhead equipment and surfacing work.

During the platform extension work, access to the ‘Low Level’ station and platforms 1, 2 and 3 remains unchanged via the gateline to platforms 2 and 3. Entry to the ‘Low Level’ will also remain unchanged at North Hanover Street.

The large customer information cube suspended at the front of platforms 4 and 5 will be removed in advance of the platform work starting, as it has been replaced by information notices already in place throughout the station.

During the platform extension work access for wheelchair users will not be impacted, as the lift to the ‘Low Level’ off platform 7 will remain in use throughout.

The Passenger Assist Desk will also not be impacted throughout the work, as it will remain in its current position at the front of the gateline to platforms 2 and 3.

The majority of train services into the ‘High Level’ at Queen Street station will be unaffected during the four-week closure. However, there will be alterations to several services including:

  • Glasgow Queen Street – Anniesland
  • Glasgow Queen Street – Edinburgh via Cumbernauld & Falkirk Grahamston
  • Glasgow Queen Street – Aberdeen / Inverness

Full details of the changes to services during the closure can be found at: https://www.scotrail.co.uk/plan-your-journey/glasgow-queen-street-redevelopment and also via the ScotRail app.

There is also ScotRail’s Free Assisted Travel Helpline – 0800 912 2901. For people who are hard of hearing, there is ScotRail’s Assisted Travel Textphone: 18001 0800 912 2 901.

We are encouraging customers to leave extra time for travel and plan journeys in advance. 

Platforms 4 and 5 will reopen for start of service on Monday 14th October.

We are sharing information on this through the media and social media, with regular work updates throughout via twitter @NetworkRailGQS. Information leaflets are also being distributed to passengers over this week and next week (28th Aug – 5th Sept), a copy is attached for reference. In addition to the leaflet, a map is attached to show the layout of the station during the platform work, including the location of the Passenger Assist Desk.

When planning this work, we have worked closely with our ScotRail colleagues to minimise disruption and to put passengers first.

A further update in the form of a film/audio version will be issued shortly to also provide details on the station layout during the platform 4 and 5 work.

Should you have any questions or require any further information at this stage, please do not hesitate to contact me

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