Archives for News and Blog

Travelling Well with Dementia

Upstream is planning its first conference and you’re invited! If Scotland is to support people living with dementia to maintain their independence, continue community activities and retain social connections, then transport and related mobility providers need to respond and develop in ways that are informed by real-life experience. Upstream can help transport providers to understand how they can do this by designing processes that put people with dementia at the heart of future mobility design. Upstream has spent six months meeting and working with some fantastic people around Scotland and beyond – people affected by dementia, transport service providers and
Read More

Edinburgh Waverley Railway Station – Taxi Access

  Edinburgh Access Panel have been working on issues around access at Waverley Station for many years. Recently they had a meeting with Miles Briggs MSP, who has launched a petition with a view to getting taxis allowed back into Waverley after they were banned from the station in 2014. The reason why this is important is that, at the moment, the journey for disabled passengers from taxi to train and from train to taxi is a severe challenge. Taxi drop-off and pick-up are in a variety of places outside the station, entailing an arduous (and sometimes hazardous) obstacle, especially
Read More

Public Transport Survey

            CIPTEC (Collective Innovation for Public Transport in European Cities) would like to get your views.  Please take part in their survey! Real time information apps, WiFi, special assistance services, alternative payment and pricing methods, social media, gamification, smart cards, etc., are among the innovations that re-shape the passengers travel experience by Public Transport in our cities. Which of them are the most important for you? Should you like to co-design with us the future of the Public Transport sector and improve the quality of life in the cities, fill in the following questions! CIPTEC
Read More

Launch of the Accessible Travel Framework!

Since the Accessibility Summit in March 2015, Transport Scotland has facilitated the work of a Steering Group to create Scotland’s first Accessible Travel Framework. The Steering Group includes membership from disabled people’s organisations, disability organisations, transport providers, local councils and professional bodies. The Framework has been co-produced through the Steering Group. This means it represents the product of effort on the part of disabled people, their representative organisations, transport providers and government. The Framework will last for 10 years and includes: A vision and outcomes for travel accessibility in Scotland, A new governance process that brings disabled people, their organisations,
Read More

Mystery Shoppers Wanted!

Help make rail travel more accessible for all travellers ScotRail has commissioned BDRC Continental to explore the experiences of assisted travel customers through a mystery shopper project. This is an incredibly important piece of work to help focus ScotRail’s attention on what needs to be improved for assisted travel customers, and so we want to incorporate as many of your thoughts, feelings and experiences on ScotRail’s service into the project as possible. Therefore, they would like to invite willing members to become mystery shoppers. What do you need to do? Mystery shoppers are just like customers, but willing to describe
Read More