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Launch of the Accessible Travel Framework!

Since the Accessibility Summit in March 2015, Transport Scotland has facilitated the work of a Steering Group to create Scotland’s first Accessible Travel Framework. The Steering Group includes membership from disabled people’s organisations, disability organisations, transport providers, local councils and professional bodies. The Framework has been co-produced through the Steering Group. This means it represents the product of effort on the part of disabled people, their representative organisations, transport providers and government. The Framework will last for 10 years and includes: A vision and outcomes for travel accessibility in Scotland, A new governance process that brings disabled people, their organisations,
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Mystery Shoppers Wanted!

Help make rail travel more accessible for all travellers ScotRail has commissioned BDRC Continental to explore the experiences of assisted travel customers through a mystery shopper project. This is an incredibly important piece of work to help focus ScotRail’s attention on what needs to be improved for assisted travel customers, and so we want to incorporate as many of your thoughts, feelings and experiences on ScotRail’s service into the project as possible. Therefore, they would like to invite willing members to become mystery shoppers. What do you need to do? Mystery shoppers are just like customers, but willing to describe
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