Archives for News and Blog

Blog: Lothian Buses

We are proud of how accessible our buses are for everyone and we invest in training for our driving team, in how to deliver an excellent customer experience. All our vehicles comply fully with the Public Services Vehicles Accessibility Regulations 2000 (PSVAR), which in terms of the provision of a dedicated wheelchair space, requires that the length for the space should be a minimum of 1300mm. Our new Enviro400XLB vehicles have increased capacity and are specifically designed to provide wider accessibility for our customers with mobility impairments. The 100 seat buses have a dedicated wheelchair space which is 397mm larger
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Blog: I Am Me Scotland

Hello, my name is Kieran, I am 21 years old and I work for a charity called I Am Me Scotland, which raises awareness of Disability Hate Crime. I live in Bridge of Weir which is a rural town.  I think the public transport here is quite poor, like in many rural areas. There is no direct transport to Paisley, the main town in Renfrewshire which is where I work. There is also no train station, only bus services and in the past couple of years the main bus operator has reduced the service and made changes to the operations
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Blog: Guide Dogs Scotland

Charity Guide Dogs is well known for its iconic guide dog service, but the charity has recently increased their staff to support the growth of My Guide. My Guide is a free service that enables people with sight loss to get out of their homes and into the community. Guide Dogs trains volunteers in how to guide, and pairs them up with someone with sight loss, allowing them to overcome challenges presented by unfamiliar places, crowded areas or public transport, to enjoy exploring their surroundings and ultimately become more independent. In addition to sighted guides (Arbroath, Livingston, Ayrshire, Glasgow, Lanarkshire,
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Blog: First Glasgow

Senior staff at First Glasgow’s Dumbarton depot were delighted to assist West Dunbartonshire Council with their request to help them with a special 3-year-old girl named Rachel. Rachel is partially blind and had some serious confidence issues regarding using Public Transport. Rachel would get very upset and stressed when a bus would approach, and she would refuse to board. Her parents’ main concern was that she was about to start nursery after the Summer holidays, and she would miss out on day trips with her friends due to her condition. Initially, when the team met Rachel, she still had the
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Blog: Edinburgh Airport

The service Edinburgh Airport provides to passengers with reduced mobility (PRM) and disabilities has been rated ‘Very Good’ for the second year in a row. Industry regulator, the Civil Aviation Authority, awarded Scotland’s busiest airport with the highest possible rating as more than 95,000 passengers requested assistance last year. The airport’s Changing Places facility for passengers with additional needs has also opened. The spacious room includes an electronic hoist, an adjustable sink, an adjustable bed and a toilet, a non-slip floor and privacy screens. Located in departures in the terminal expansion, the Changing Places facility will benefit passengers who have
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Blog: CalMac Ferries

We are really pleased to be working with the National Autistic Society’s Largs branch on a project funded through the Ferry Accessibility Fund. The project aims to help create autism friendly travel experiences onboard our ferries and will be achieved by: Implementing story boards for both our major and minor fleet, which will prepare individuals for ferry travel Providing bags on board vessels with sensory toys and ear defenders to reduce sensory overload Supplying staff with information packs to assist them in supporting neurodiverse individuals We are hopeful this will be rolled out by the end of the year. Following
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Blog: Aberdeen International Airport

At Aberdeen International Airport we want to ensure that our customers have equal access to services and to the opportunities that air travel brings. All passengers should have the confidence to fly and we want to remove barriers for people with reduced mobility and those with additional needs, including those that are not visible. We aim to provide assistance that is appropriate to the needs of the individual passenger and treat all with respect and dignity.  We can offer a familiarisation tour of the airport prior to the day of travel if anyone is unsure or apprehensive about the airport
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News: Queen Street Station Redevelopment Update

Kim McGuire of Network Rail provides an update on the Queen Street Station Redevelopment work. Following on from previous updates on the exciting redevelopment of Glasgow Queen Street station, I wanted to advise you on the successful completion of work to extend platforms 2 and 3. As part of the £120 million project to redevelop Scotland’s third-busiest station, platforms 2 and 3 were closed on June 30 to allow Network Rail to safely undertake a four-week programme to extend both platforms by 26 metres. The completion of this element also marks a key milestone, as the platform extensions are critical
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Mobility and Access Committee for Scotland (MACS) Publish Annual Report 2018-19

The Mobility and Access Committee for Scotland (MACS) was established in 2002 and is an advisory non departmental public body. The Convener and Members are appointed by the Minister for Transport and the Islands. MACS was formally constituted under section 72 of the Transport (Scotland) Act 2001. Prior to this advice was provided by the Disabled Persons Transport Advisory Committee (DPTAC) on a UK wide basis and there was no equivalent Scottish body. The role of MACS is set out in the Act as being to: consider matters about the needs of disabled persons in connection with transport that the committee think
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Serco NorthLink Ferries introduces ‘gold standard’ of accessible toilets

Company is first UK ferry operator to invest in fully-equipped Changing Places toilets Passengers with complex disabilities and their carers can now use specially designed ‘Changing Places’ toilets aboard two of Serco NorthLink’s ferries. The move is a result of a partnership with the organisation PAMIS (Promoting A More Inclusive Society) which campaigns for these facilities, and has been supported by Transport Scotland. Changing Places toilets are in addition to standard accessible toilets. Research highlights that 230,000 people in the UK need such special assistance and facilities. Users include people with profound and multiple learning disabilities and people with a
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