Archives for News and Blog

Warm ‘Welcome’ on NorthLink Ferries with accessibility app

Company is first Scottish transport operator to introduce pioneering support service Serco NorthLink Ferries has partnered with one of Scotland’s digital start-ups to improve journeys for customers who require additional support. The ‘Welcome’ app by Neatebox helps to overcome hurdles for passengers with specific accessibility requirements. The free app allows users to indicate the areas they need customer service to be aware of and the specific assistance they require. Service providers are notified of the visit request and receive an overview of the users condition and top tips to aid their interaction with the customer. Gavin Neate, founder and Chief
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Scotland’s Accessible Travel Framework: Delivery Plan for 2019-2020

Transport Scotland has published the first Annual Delivery Plan for Scotland’s Accessible Travel Framework. This outlines the next steps and 8 priority areas for 2019/20 – co-produced with representative bodies which form the Scottish Transport Accessibility Steering Group. Read the Delivery Plan for 2019-2020
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Make Scotland’s Transportation System Affordable and Accountable, Says Commission

Scotland’s public transport must be more affordable and accountable to help loosen the grip of poverty, according to a new report published today (Thursday) by the Poverty and Inequality Commission. People on low incomes are more likely to use public transport, but the cost can put significant pressures on household budgets and poor transport services can leave people isolated and cut off from where they need to go. The Commission heard examples from people with lived experience of poverty where lack of affordable, accessible and reliable transport restricted their ability to access jobs and healthcare. These issues are particularly severe
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Update on Queen Street station redevelopment works

In mid-May we moved hoardings located on the concourse end of platform 2 (at the West George Street side of the station) a further four metres into the concourse area to allow the safe installation of new buffers to platforms 2 and 3 in advance of works to extend both platforms. With this work now complete, the hoardings have moved back to their previous position. From the 17th to 30th June, the team will be working at the front of platforms 2 and 3 to uncover space beneath the concourse to enable 26 metre extensions to both platforms. This will enable longer carriage
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News: Ground-breaking new app for deaf customers on Scotland’s Railway

ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry. InterpreterNow is a service that delivers immediate access to online interpreting for deaf BSL users, enabling deaf and hearing people to communicate with each-other. The service is available via a simple and straight forward app that can be used on both ScotRail staff and customer smartphones. The pioneering app, launched today (Thursday 30 May), is designed to allow ScotRail to aid deaf customers in any part of their journey, from information on trains during time
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Queen Street Station Redevelopment – Dundas Street Entrance

As part of ScotRail redevelopment work at Glasgow Queen Street station, their engineers began activity today within the former entrance (tunnel) area to/from Dundas Street. This means that the Dundas Street entrance has moved just slightly further south on the street from its previous position. Hoardings have been put in place to create a new pathway for customers to/from the station, as highlighted within the accompanying photograph above.
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ScotRail Open Day – 8 May

ScotRail are hosting an event on 8 May to showcase the new Hitachi 385 trains.  A three-car 385 will be located at Lanark station to allow local people, community groups, stakeholders and our staff to come along and see the train. The train will be stationed for 2-3 hours.  Hospitality will be provided and visitors will be able to board the train to experience the new service they’ll receive when the timetable changes.  The event will coincide with the media launch of the May timetable. ScotRail will confirm the exact date as soon as possible, but it is likely to
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Network Rail: No mobility assistance over Easter and early May bank holidays

To help deliver Britain’s Railway Upgrade Plan and prepare the way for brand new high-speed railway, Network Rail is carrying out major improvement work across the West Coast main line over the Easter and early May bank holidays (19-22 April and 4-6 May). This work affects all West Coast journeys: services will be reduced, and London’s Euston station will be closed on these days. This means mobility travel assistance will not be available at Euston for passengers over these days. The information has been on National Rail Enquires from 12 weeks before the works. In addition, all staff working on passenger mobility assistance are briefed
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Access for All: 73 stations set to benefit from additional funding

Improving access to Great Britain’s railway stations is a key priority for this government and we want all passengers to be able to travel easily and confidently. The Department’s Access for All programme is critical to delivering this; the programme has already delivered an accessible, step free route at more than 200 stations, as well as smaller scale accessibility improvements at more than 1,500 others. The Inclusive Transport Strategy, published on 25 July 2018, included a commitment to extend the Access for All programme, announcing an additional £300 million of funding from the public purse. Our approach is to work with transport operators
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ScotRail Reduces Passenger Assistance Advance Booking period

With effect from 1 April 2019, ScotRail has reduced the advance booking period for passenger assist bookings from three hours to two hours (for any ScotRail services).  The advance notification period for journeys involving other train operators remains unchanged as present. ScotRail is dedicated to assisting disabled customers and customers with reduced mobility, including the elderly or others who require assistance to help them travel on the railway.  We are committed to always doing our best to help customers who need assistance at stations and on train.  If you want to know more about our commitment to supporting disabled customers,
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