Archives for News and Blog

News: Glasgow Queen Street station – Passenger Assistance desk

The Passenger Assistance desk at Queen Street station has been relocated due to the rain and also the crowds impeding access at the gateline.  The desk is now located by the hoardings across from platforms 2 & 3.  We hope that this will be a better position for the duration of the works.
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News: Queen Street Station Redevelopment – Update

Following on from the last update on the successful completion of extensions to platforms 2 and 3 at Glasgow Queen Street station,  we will shortly begin work to extend platforms 4 and 5. As part of the £120m project to transform Scotland’s third busiest-station, extending platforms 4 and 5 by 26 metres enables longer electric trains of up to eight carriages to use the station. From 1st to 16th September, ahead of the platform extensions, a small island worksite area will be cordoned off within the concourse to the buffer end of platforms 4 and 5, as we undertake preparatory
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News: Kilwinning Station – New lifts opening from 23 August 2019

From Friday 23 August, 3 new passenger lifts will be brought into service at Kilwinning Station. These lifts will provide step-free access across all 4 of the platforms at the station, a huge improvement on the existing ramps down to the each station platform from the adjacent road. Please share this across your networks to ensure as many of our patrons are made aware and able to benefit from these improved accessibility enhancements from 23 August 2019.
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Blog: The Toilet Woman – Importance of Changing Places Toilets

My name is Jill Clark and I have cerebral palsy, which means that I have to use a wheelchair most of the time. I am also known as “The Toilet Woman” as I campaign for Changing Places toilets. Frustratingly, each journey I make has to be carefully planned, as a standard accessible toilet isn’t suitable for me. Changing Places toilets accommodate my needs as they have extra room for up to two carers and a wheelchair, as well as equipment such as a tracking hoist and an adult changing bench. In Scotland there are 193 Changing Places toilets and fewer
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Blog: Transport Scotland

Karen Armstrong, Team Leader of Accessible Travel Policy at Transport Scotland, showcases a year in the life of the Accessible Travel Team. I joined the team in April 2018 and what a year it has been. On joining the team, I was astounded at the wide range of priorities we had responsibility for, however our core objectives cover 3 main areas: The Accessible Travel Framework. Providing Secretariat for the Mobility and Access Committee for Scotland (MACS); and Blue Badge Policy. To say this has been a busy year for everyone is an understatement and a lot has been achieved by
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Blog: ScotRail

Andrew Marshall-Roberts, the Access and Inclusion Manager at ScotRail, provides an overview of what the train operator is doing to assist disabled customers. Train travel can be very stressful, especially if you’re worried about accessibility, assistance or just receiving the right kind of support. At ScotRail we push for making sure that travel is as accessible and stress-free as possible. To achieve this, we’re planning to cut down our minimum two-hour pre-booking window to one hour before the end of next year. Although it is currently the lowest booking time in the country, we know that some journeys are unexpected,
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Blog: NorthLink Ferries

Serco NorthLink Ferries has partnered with one of Scotland’s digital start-ups to improve journeys for customers who require additional support. The ‘Welcome’ app by Neatebox helps to overcome hurdles for passengers with specific accessibility requirements.  The free app allows users to indicate the areas they need customer service to be aware of and the specific assistance they require. Service providers are notified of the visit request and receive an overview of the users condition and top tips to aid their interaction with the customer.  Gavin Neate, founder and Chief Executive of Neatebox, said: “Our app helps disabled people to receive
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Blog: Lothian Buses

We are proud of how accessible our buses are for everyone and we invest in training for our driving team, in how to deliver an excellent customer experience. All our vehicles comply fully with the Public Services Vehicles Accessibility Regulations 2000 (PSVAR), which in terms of the provision of a dedicated wheelchair space, requires that the length for the space should be a minimum of 1300mm. Our new Enviro400XLB vehicles have increased capacity and are specifically designed to provide wider accessibility for our customers with mobility impairments. The 100 seat buses have a dedicated wheelchair space which is 397mm larger
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Blog: I Am Me Scotland

Hello, my name is Kieran, I am 21 years old and I work for a charity called I Am Me Scotland, which raises awareness of Disability Hate Crime. I live in Bridge of Weir which is a rural town.  I think the public transport here is quite poor, like in many rural areas. There is no direct transport to Paisley, the main town in Renfrewshire which is where I work. There is also no train station, only bus services and in the past couple of years the main bus operator has reduced the service and made changes to the operations
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Blog: Guide Dogs Scotland

Charity Guide Dogs is well known for its iconic guide dog service, but the charity has recently increased their staff to support the growth of My Guide. My Guide is a free service that enables people with sight loss to get out of their homes and into the community. Guide Dogs trains volunteers in how to guide, and pairs them up with someone with sight loss, allowing them to overcome challenges presented by unfamiliar places, crowded areas or public transport, to enjoy exploring their surroundings and ultimately become more independent. In addition to sighted guides (Arbroath, Livingston, Ayrshire, Glasgow, Lanarkshire,
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