Archives for News and Blog

Queen Street Station Redevelopment – Dundas Street Entrance

As part of ScotRail redevelopment work at Glasgow Queen Street station, their engineers began activity today within the former entrance (tunnel) area to/from Dundas Street. This means that the Dundas Street entrance has moved just slightly further south on the street from its previous position. Hoardings have been put in place to create a new pathway for customers to/from the station, as highlighted within the accompanying photograph above.
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ScotRail Open Day – 8 May

ScotRail are hosting an event on 8 May to showcase the new Hitachi 385 trains.  A three-car 385 will be located at Lanark station to allow local people, community groups, stakeholders and our staff to come along and see the train. The train will be stationed for 2-3 hours.  Hospitality will be provided and visitors will be able to board the train to experience the new service they’ll receive when the timetable changes.  The event will coincide with the media launch of the May timetable. ScotRail will confirm the exact date as soon as possible, but it is likely to
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Network Rail: No mobility assistance over Easter and early May bank holidays

To help deliver Britain’s Railway Upgrade Plan and prepare the way for brand new high-speed railway, Network Rail is carrying out major improvement work across the West Coast main line over the Easter and early May bank holidays (19-22 April and 4-6 May). This work affects all West Coast journeys: services will be reduced, and London’s Euston station will be closed on these days. This means mobility travel assistance will not be available at Euston for passengers over these days. The information has been on National Rail Enquires from 12 weeks before the works. In addition, all staff working on passenger mobility assistance are briefed
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Access for All: 73 stations set to benefit from additional funding

Improving access to Great Britain’s railway stations is a key priority for this government and we want all passengers to be able to travel easily and confidently. The Department’s Access for All programme is critical to delivering this; the programme has already delivered an accessible, step free route at more than 200 stations, as well as smaller scale accessibility improvements at more than 1,500 others. The Inclusive Transport Strategy, published on 25 July 2018, included a commitment to extend the Access for All programme, announcing an additional £300 million of funding from the public purse. Our approach is to work with transport operators
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ScotRail Reduces Passenger Assistance Advance Booking period

With effect from 1 April 2019, ScotRail has reduced the advance booking period for passenger assist bookings from three hours to two hours (for any ScotRail services).  The advance notification period for journeys involving other train operators remains unchanged as present. ScotRail is dedicated to assisting disabled customers and customers with reduced mobility, including the elderly or others who require assistance to help them travel on the railway.  We are committed to always doing our best to help customers who need assistance at stations and on train.  If you want to know more about our commitment to supporting disabled customers,
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Accessible Travel British Airways Questionnaire

You may be aware that under our Beyond Accessibility programme, we are delivering a series of improvements throughout the entire journey for our customers who need additional assistance. We want to be able to take our service to a new level, supporting the principles of focussing on Accessibility and at the same time ensuring the journey process for customers with different types of disabilities, is as easy and simple as possible. Therefore we have partnered with Ethos Farm, who are an innovative company focussed on improving service, with experience in the field of disability. They will gather feedback from key
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Workshops – Exploring Disability and Public Transport (2 April 2019)

SEStran is working with five digital developers to produce a proof of concept journey planning application that will be designed specifically for disabled people. The aim is to develop an App that will provide relevant route information in a clear way, detailing information about which travel option to use, where to get on and off, providing information about what to do if lost, and enabling a carer to monitor where the person is and communicate with them. As part of the Thistle Assistance program, SEStran is creating an opportunity for developers and passengers who require assistance to work together on
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Calmac Making Connections Adrossan

Calmac Making Connections Adrossan Many journeys rely on us changing from one type of transport to another, navigating the spaces between services, where one ‘stops’ and another ‘starts’. But even short transfers have potential barriers – crossing a busy street, poor lighting, difficulty finding a place to sit down and rest. But who’s responsible for the quality and accessibility of the connection? And what’s the best way for everyone concerned to work together to improve it? ‘Making Connections’ will bring disabled people together with transport operator staff and other professionals to experience and assess journey connections between rail and ferry
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Lift refurbishment – Glasgow Queen Street station

The lifts at Glasgow Queen Street Low Level station are being refurbished and will close to customers from Monday 11 March for approximately four weeks. Customers who require lift access are advised to travel to Glasgow Charing Cross which is the nearest accessible station. A taxi service will be provided to shuttle wheelchair users and those with difficulty using stairs to and from Glasgow Queen Street station with a valid ScotRail ticket. Customers travelling from the west may choose to change services at Partick station and travel to Glasgow Central where there is a free bus connection to Glasgow Queen
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Glasgow Taxis Install Defibrillators

Cardiac arrest defibrillators have been installed in 15 of Glasgow’s taxis. Taxi firm, Glasgow Taxis, has taken on the lifesaving initiative with a new medical trial. The trial is the first of its kind to be rolled out in Scotland and will see drivers equipped with the life-saving devices during their shift around the city. The drivers will be fully trained to use them in the event of emergencies and Glasgow Taxis has already put in place a first aid training policy with the aim to highlight their community commitment. Lifesaving Initiative Stephen Lally, one of the defibrillator-trained drivers, has previously
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